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Tasheel | تسهيل - OnTime Government Services
Dubai, United Arab Emirates
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Ba
Review №1

I ended up with a new operator in the counter.Took him 45 min and 3 times asking for help of others to fill my medical exam form.Mentioned my email to operator 4 times and wrote it in paper but still typed in my medical application one character short.I had to correct it in another facility.If you end up with experienced operator you get away with it.New ones, good luck.

Ha
Review №2

Poorly trained staff. Waste of people’s time and resources!

Vi
Review №3

Excellent service by Mahmoud Farouk. Very fast, professional and understand his job very well. My phone battery was low and he offered to charge my phone. I will come back again

Mu
Review №4

Very bad service, manager is never available and things gets delayed because it requires managers approval, it has been 3 days i am struggling to get license just because manager is sick, or not replying on whatsapp, wasted 3 hours everday waiting for thier managers answer, after wasting my 3 days they said please go to another branch

Ji
Review №5

Very poor service second time to come there last time was almost one and half year ago but same poor service...glad i didnt saw the receptionist Filipina there shes useless always busy with her nails and make up omg! not even accommodating! and the on time staff are same specially the supervisor arabic lady not helpful !!!

Ma
Review №6

Really i loved customer care i had problems took me 2 month to solved but end of the day there’s one employee there his name Mahmoud Farouk he helped me a lot follows up with me and he did amazing job to finish all that issues i had with DEWA . Really thank you so much and that guy he need promotion for the Quality of service he gave …Thank you once again

Pa
Review №7

I rushed and reached oudmetha office at 7.40 for amer service as I waited whole day for labour payment process which I made before 1pm. only saw the approval at 7.10pm after checking continuously since 2pm...i was told counter was closed at 7.40...today was 1st day of fine for the person i wanted the visa for

Cr
Review №8

The person who is answering the phone is unpolite, not everyone knows the process. You should be patient and explain politely. Thank you

R
Review №9

The staff counter i got was great and prompt. However i saw a few staff at other counters busy with mobile or chit chatting rather than calling tokens.

خب
Review №10

Id like to compliment one of your employees, Mr mahmoud farouk for the excellent service he provided me this week after visiting a lot of Ejari branches he was the only one who resolved my issue, his professionalism and ability to get to the bottom of the situation quickly exceeded my expectations.thank you

Mu
Review №11

Service very slow now before was very good service ,now waiting time for token almost 20 minutesReceptionist are tired peoples they are give important to own nationalities like Philippine’s

Ma
Review №12

Staff is friendly and helpful. All services available under one roof including Amer, Tasheel, Al Adheed, DED, Al Tasweyaat and more.

Ko
Review №13

People are really accomodating, they will help you to understand the process and they will explain well all the queries that you have.

Aa
Review №14

Good service. Helpful staff and value for time.

Pe
Review №15

Ahmed zakari good Costumer service i like sevice

Je
Review №16

Never ending que.. once you reach the counter they will pretend that theyre busy. They will just let you sit right at the front of thier counter without saying anything. It took around 10 mins before he asked me what do u need. While at the reception if you are not the same nationality as them, they will pass you to another receptionist. Imagine you already waited on the line then when its your turn.he will just pass you to another reception which again you need to fall in the line. Super nice customer service.Also, if the customer is the same language as them. They will entairtain them directly disregarding the customer right at the front of them.

Aj
Review №17

My all documents missing staffAll payment finish. 6 mount not making case

Ma
Review №18

Same bulding our Law firm office M 05 .Al Adeed and Tasheel office also in same busness venue bulding

As
Review №19

To get your Government job done quickly and carefully, you can count on OnTime, from Notary Public to Emigration services, From Economics services to Ministry of Labor, Multiple offices and good staff.

Om
Review №20

Mr Al hassan very gentel man and kind personalso Mr Hosam

Cr
Review №21

Incorrect info for provided by executive from revenue department. Asked for an email address and he stated that I have to go to the head branch to dispute my situation. Later found out from the call center that there is a revenue department email address.

Sa
Review №22

Very bad service ever ,Especially Amer centerWhich are working employees ladies staff .No respect .Keeping long time28/06/2021. Counter no 17 & 18

ka
Review №23

Attention management.. Please at least put the waster dispenser for customers, it will not cost you too much.

Ka
Review №24

Mr. Ameen is very helpful and reliable. Thank you so much for all the help. :)

Fa
Review №25

Very good and fast service but crowded

TE
Review №26

Ded Superviser don’t know how talking with clients she don’t how doing the job how talk and she don’t know if I make tramstation here I can’t do other ded Center if I make transactions here we need finish here she have attitude problem I am not satisfied

PB
Review №27

Nice and spacious office. There are 5 government office sections in one premises

Ra
Review №28

A clown, who calls himself a legal consultant here, drafted the MoU for my company and made a huge mistake in it. Their blunder cost me over 9000 AED. When I went back to them to get the document corrected, they accepted their mistake but then charged me for correcting the document!Save your time and money and go elsewhere.

Ca
Review №29

Efficient and quite friendly service from Aadaq...I was happy!

ab
Review №30

100% service provider center kind and professional staff every thing is perfect

Na
Review №31

This was my first time coming to issue a trade licence, the economic development staff were excellent in service 👏

um
Review №32

Ded section after 4pm no staff only one customer care sitting doing alone all work

Na
Review №33

Thsaheel , amer , ded all services available

M
Review №34

The Best Services Ever in the World, Thanks a lot,you are the Best .Professional staff .The system very Flexible and on time Services.

Or
Review №35

Best typing center in UAE. Especially best services from staff.

Ge
Review №36

All staffs are very helpful. Quick service. No need to waste our valuable time.

Ra
Review №37

Great place. Many works can be done under 1 roof.

Im
Review №38

So good 👍 staff specially at reception miss ruwaida she is so good and helps the others .Today she solve my many problems

Ja
Review №39

Bad experiance. I got 2 token today. Atleast u should show the tocken board outside also. Otherwise we need to take again the tocken. Lot of people experianced same things. And peace area counter lady rude talking with custmer. Please advice them

ah
Review №40

They know what they are doing in this tasheel, but you have to wait for 2 hours to finish even a small application! its unreal how much they dont care about peoples time in this business center! if you are a friend of the staff they will treat you differently tho! very annoying place to go but you will finish your work correctly if you go there and wait!

WI
Review №41

Ejari done in 5 min... Amazing service

Qa
Review №42

There is no possibility to put less than one start for you if so I could go to rate you with nothing very slow employees no one care of your time too much bad service

Um
Review №43

I really appreciate their service.Within 10 mintues i got my Ejari & DEWA account number. Their is no queue and wait for your work done.They can also tell you which internet connection is best in your place.So, Must visit this branch.Staff is so cooperative and overall envoirnment so good.Having many other tasheel related services there.Overall good experience.

Pr
Review №44

Lots of services under one roof and all the people I met were very helpful

KH
Review №45

Amazing experience everyone was so helpful special thanks to miss isra and miss sahar mist recommended they are superb.

Mu
Review №46

I don’t like this place, i ask from everyone one for a task i have to finish it there but no one response

Jo
Review №47

Very helpful customer service

Na
Review №48

Excellent experience.Staff is accommodating and easy to talk. They guide you very well.Building is well made and purpose built that can accommodate a lot of people at one time. Token system and data entry process goes smooth. There are all related services available under one roof.

Ra
Review №49

Very good courteous service. Impressed

Ah
Review №50

Very helpful staff

M
Review №51

Oud metha branch, no updates or responses from the given numbers !!!!!!!!!!!!!!!!!!no manager there?????this on time service is getting worse every time, no response on case follow ups.now we are trying to know the check collection and case updates, no updates.every body is facing same problem.

Ma
Review №52

Hi everyone have a nice evening..I have a one thing question.Im the one to finished my 2years contract of this company. My visa is already cancelled . Now my question is why my company is not gave me a money and I didnt saw for computation how much I receive Please gave me advice and what will I do.# Company Name: Perfectly cleaning services#Im here in albarsya 1 Dubai

Sh
Review №53

Required documents should be prepared and submitted thats all 😸

Na
Review №54

One of very nice office. Counter no 34 well soft spoken. Super service by him. He should be rewarded by Govt as best service provider to customers.

ab
Review №55

Great services at one place

Ab
Review №56

Gooooooood

Ev
Review №57

Friendly accommodating & helpful Staff 😃I got lost finding the agency on which I was suppose to apply visa for, so I asked them for directions & they said it’s on the other entrance .Told them that I want to apply for a Visa to Bahrain, glad I asked 😉 coz I didn’t realize that they can do it for me too, thought they were just a typing Centre 🤔.And was very happy to hear how much they charge, coz it’s far more cheaper compared to the one I’m suppose to go to.Applied for Visa to Bahrain and got the approval next day, everyone has been very helpful. I remember Mahmoud who even let me charge my mobile as the battery was already dying. Even though I didn’t got the Name of my Receptionist kabayan and the guy who type my details in the application..I thank you All😉 keep up the good service👍👍👍

he
Review №58

I got exactly what I need in the legal typing office,though some of year staff are not friendly & are not ready to help but God touched a particular staff that assisted me perfectly. So,I will always go for him because of his kindness

me
Review №59

I read reviews before I go. I really confused to go but it was absolutely different. Staffs are very helpful, especially counter 6.

ra
Review №60

Went for office work

Mu
Review №61

Nice services and best place 🌹 💝 🌹 💝

Ih
Review №62

Zero organization, zero communication between staff, poor facilities and helpless staff

Na
Review №63

Good service

Ja
Review №64

5 star service

Ba
Review №65

AC not working properly in the centre.. too much hot inside.. many times i complained ..Not getting parking easily even there are 2 valley parking.Good serviceHighly qualified staff/ Mostly

Ha
Review №66

Good service knowledgeable staffs..

Li
Review №67

The best services are provide by this Center, such warm and friendly staff. Having knowledge of what needs to be done and gives appropriate guidance.

ji
Review №68

Helpful staff. Their guidance is much helpful for the new applicants.

Ch
Review №69

On time service centre does not even deserve a star as non of the staff knows anything what they are doing and keeps sending people around not knowing what is going on. Already I did not receive salary and then they keep making you pay without proper information and sending ppl around with information that they dont even know or understand. Really disguisting and can not get worse service than on time service centre there is to much to complain about Ill be typing all day! Good luck to all.

Ji
Review №70

WORST SERVICE!!!!! Oud metha Branch!!!! guys BEWARE they are all rude staff from manager Ahmed, counters staff who really dont know what they are saying And doing! mind you they will give you different information! and end up paying for the fees that wont even help your case. suck all of them!they dont care whether you are waiting for such a long time and end up paying fees which nothing to do with your case and again you will comeback for the same reason and they will act as if theyre all fed up! what a service!and the filipina receptionist glad shes not there anymore shes just busy eating in her sit and not even accomodating! better go to first business center they will help you instantly and accordingly.

Jo
Review №71

Very clean building. Its convenient for having MOI, Tasheel,Economic Department, Atorny, On Time typing office. You can do all your labour issues in one stop. .. parking are available, thats a good option.

SR
Review №72

Good service

sh
Review №73

EXPERIENCED STAFFS IN CUSTOMER SERVICE SECTION ESPECIALLY THERE IS ONE PERSON MR VYSHAK HE HELP ME VERY KINDLY REGARDING MY CONCERNS ABOUT LABOUR LAW . THESE PEOPLES ARE VERY HELPFUL .ANYWAY SURELY FROM NEXT TIME ALL OF OUR COMPANIES WILL CHOOSE THIS TASHEEL CENTER .

Dr
Review №74

It is the Business Venue Building which recently the Government of Dubai has added Economic Department and there is a typing centre.Convenient to carry on your Labour and Licenses issues and sort it out in one locationDream Scape Estate Brokerage are the professional company to do all the transaction to sale, buy and rent a property for you.We specialise also in commercial properties such as labour camps, Hotels, Plots, buildings and towers.Do not hesitate to take a second opinion or do your business for you.

Ab
Review №75

Great people

Ja
Review №76

Very bad experience.i go to cancel my familys visa. The person call me on Sunday said everything is fine. i even double confirm with him that my family visa canceled, no need to go to foreign affaire to explain.On Thursday, i found that my family visa still not canceled, then i call more than 20times and there no pick up.i have no choice to go to Al Manara center to meet him. then he check and say need meet foreign affaire. and i ask why you didnt pick up my phone, he even say i call you on that day right?what should i say to such idiot.

Mo
Review №77

Its just ok

Bj
Review №78

Happy experience

Na
Review №79

Its the worst between Tash-eel service center , the receptionist staff give the Queue ticket to their friend without consider the long queue of people who are waiting , they have very strange process i dont know why i need to spend 5 mnt explaining my application details to the reception staff to issue useless JOB ORDER !!! then again i need to explain the same for the customer service staff, they dont have direct line to call them for example i did an application and it come Nawaqis i drive my car from Al Barsha to tell them that i have Nawaqis and submit the required documents and it happen 3 times in the same day

ar
Review №80

Waiting for long

Ha
Review №81

All services in one place

MO
Review №82

Very good service of ontime

Mu
Review №83

I experienced for ded work in afternoon. There is only one staff for all clients and they are not giving time to other client all people are sitting more than an hour

Ih
Review №84

Good services

Ki
Review №85

This company is a huge inconvenience to all. Theyve closed their Al Manara Branch for Dubai Court Service and their other branch (Oud Metha) has rude people in it who can only assist from 7:30 am till 9:30 am apparently despite you reaching before their closing time, they wouldnt assist you. Doesnt make sense at all. That Filipina lady in front desk from Oud Metha only cares about her food and make up and is extremely impolite and useless. Such a disgrace to see how these people are assisting their customers! Its a huge mistake that I availed the service through them. Should have approached First Business Center instead but they cannot assist me now since unfortunately we logged the execution file through Ontime initially!!!!

Ad
Review №86

Visited the center around 5 pm. Out of 36 counter only 7 counter open. On that also they are working at very slow pace. All looks like that they have to pass time.Rakbank atm available here. Main entrance is under construction. You can enter by back door. On main door they have stick note that working time is upto 5 pm but if you go inside you will find that they are pretending to work till 8 pm.I ask one tall guy (name amir) about what time my token number will be called. He replied in very bad way that they will call. No politeness.Looks like they are doing some great favor.Review added :Day 1 person catering me took all my documents and emirates ID and money (around 5000 AED.) without any receipt, when asked for receipt he laughed and told that No problem there is surveillance cameras is there, no need of any receipt. Come after 3 days to collect documents .Day 3 still work not done, reason he told that system not working. he tried submitting document in front of me then it was accepted within 5 minute.Day 6 : He gave me stamped passport and told that I have to pay extra 200 AED, because he did passport stamping in tatkal. I told him give me receipt for that,which he told that there is no receipt for that. I refused 3 times then he accepted. So unprofessional staff first Time I encountered.Branch Address: Business Venue Building - Umm Hurair Rd - Dubai.counter number 5 or 6, (second last corner on right side) fatty Male fellow.

Ca
Review №87

Very bad service! That receptionist from Philippine in Oud Metha branch is very bad mannered. When your office closes at 5 pm and they have closed Al Manara Branch suddenly and DC services can only be availed from Oud Metha Branch, you should train that lady to be nice since no one else can assist your customers apart from them! Not at all a good experience considering that we came all the way from Jebel Ali and weve reached 4 hours before your closing time! Horrendous service!

Na
Review №88

Good services

Go
Review №89

All the typing work for labor and immigration of Dubai is done here. Parking is little difficult rest everything is fine.

Pr
Review №90

Outstanding service received at Oud Metha Branch. Supervisor was particularly helpful, efficient and friendly. Will continue to use the Oud Metha Branch in the future.

Po
Review №91

Good service offers

ma
Review №92

Very good

ro
Review №93

A place where the staff are not only efficient but tolerant. All staff at Karama were so obliging to help out with every issue and their patience is commendable. we were overwhelmed by the helping attitude of each and every staff . specially Ms Naima Madad and two other staff Ms Youla and the staff next to her. No matter how busy or how many people walked in, they all remained calm and composed and went to great lengths to explain in detail to the customer. It was their lunch break, Yet when they knew that I was with a patient, they both went out of their way and Ms Madad made the effort to call someone, and saw that our work was processed. She also came and informed that we could take our documents. That extra effort to support the customers indeed goes a long way. Thank you and appreciate the work you do. Good wishes

Mu
Review №94

Worst service ever!On each counter in this place they wrote your hapiness first , but from my experience i found that these guys doesnt care about the hapiness of their clients at all , i waited there to continue with my salary complain for 4 hours, very disapppointing service

Ah
Review №95

Very slow and inefficient service

Ma
Review №96

The great staff and customer care Ive ever met😊

gu
Review №97

Excellent

Al
Review №98

You can get many legal,government and business services at Business Venue Tasheel, such as legal consultation,legal and normal translation,courts and notary services,Labor,DED,Ejari and Nawaqis. They now have a RAK ATM machine there.

Sh
Review №99

Typing center for visa applications

Sa
Review №100

Very Bad Service in the Ecomnomic Department section.Employee on desks 27 and 30 not qualified and spend 1 hour for 1 person to finish a work.

Information
72 Photos
100 Comments
3.6 Rating
  • Address:Dubai, United Arab Emirates
  • Site:http://www.ontimetasheel.com/en/
  • Phone:+971 4 404 0404

Categories
  • Government office
Working hours
  • Monday:8AM–8PM
  • Tuesday:8AM–8PM
  • Wednesday:Closed
  • Thursday:8AM–8PM
  • Friday:8AM–8PM
  • Saturday:8AM–8PM
  • Sunday:8AM–8PM
Accessibility
  • Wheelchair-accessible entrance:Yes
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